Terms & Conditions

By engaging Tidewater Digital for any web design, development, or related services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not engage our services.

Tidewater Digital provides custom website design and development, SEO optimization, CRM integrations, and ongoing website maintenance services for businesses in Hampton Roads and surrounding areas.

The specific scope of services, deliverables, and timeline for each project will be outlined in a separate project proposal or statement of work agreed upon by both parties prior to commencement.

A deposit of 50% of the total project fee is required before work begins. The remaining balance is due upon project completion and prior to the final site launch or delivery of files.

For ongoing maintenance plans, payment is due at the beginning of each billing period. Overdue accounts may result in suspension of services.

All fees are non-refundable once work has commenced, except where Tidewater Digital fails to deliver the agreed-upon services.

Upon receipt of final payment, the client receives full ownership of the completed website design and code produced specifically for their project. Tidewater Digital retains the right to display the work in its portfolio.

Third-party assets such as stock photography, licensed fonts, or plugins remain subject to their respective licenses and are not transferred to the client beyond their permitted use.

The client agrees to provide all necessary content (text, images, branding assets) in a timely manner. Delays caused by late content delivery may affect the project timeline and are not the responsibility of Tidewater Digital.

The client is responsible for reviewing and approving all deliverables. Final approval constitutes acceptance of the work as complete and satisfactory.

Each project includes a defined number of revision rounds as outlined in the project proposal. Revisions beyond the agreed scope may be subject to additional fees at our standard hourly rate.

Tidewater Digital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the websites we develop, including but not limited to loss of revenue, data, or business opportunities.

Our total liability in any matter shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Either party may terminate a project engagement with written notice. In the event of termination by the client, fees for work completed to date are non-refundable. In the event of termination by Tidewater Digital, a prorated refund of unused fees will be issued.

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This obligation survives termination of the engagement.

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved in the courts of Virginia Beach, Virginia.

Tidewater Digital reserves the right to update these Terms and Conditions at any time. Continued engagement of our services after changes constitutes acceptance of the revised terms.

For questions about these Terms and Conditions, please contact us at hello@tidewaterdigitalva.com.